Industries / Debt resolution
An unanswered enquiry, a wrong-party response and an active customer cannot share the same follow-up sequence.
Find the work you can automateThe conversation and context travel with the customer.
Customer workflowKeep the enquiry in view
ILLUSTRATIONFor the debt-resolution operations leader who needs follow-up to respect the person, the contact history and the next permitted action.
We agree and test your industry workflow before customer use.
An enquiry goes quiet. A specialist receives a callback without the earlier conversation. A wrong-party response needs to stop the wrong sequence, not trigger another reminder. The operational question is who can be contacted, about what, and what happened last.
Measures to review: right-party contact; time to specialist handoff; attempt-history completeness; repeat contact needed for missing information.
Increase outreach without reviewing history and the same mistakes can repeat. Ask specialists to audit every prior touch before every call and preparation consumes conversation time. The third option is to carry contact history and permitted next actions into the workflow.
A workflow to agree: distinguish a new debt-resolution enquiry from collection activity; follow the approved identity process; retain contact preferences; and hand relevant context to the specialist. A wrong-party response takes a separate stop-and-review path.
Right-party contact is a recorded step, not an inference from a connected call.
The work list: enquiry follow-up; appointment reminders; requested-document follow-up; call notes; recording contact preferences; reviewing wrong-party responses; and preparing the context for the specialist.
Where Regulation F applies, the workflow design must account for applicable call-frequency rules, attempt limits and exceptions, conversation history, and restrictions on communications.
Review right-party handling, a wrong-party stop, a contact restriction, and the point that needs a specialist.
Start with one task: prepare the next permitted reminder from the approved workflow, record the reason, and escalate uncertainty rather than continuing outreach. The same review defines when no further attempt should be made.
Train against approved examples, including wrong-party and restricted-contact scenarios. Your team signs off before customer use. A changed agent version waits for review. AIVI does not promise a settlement, debt reduction or legal outcome.
Before: the specialist looks across notes and contact history to decide what to do. With the agreed workflow: identity status, prior attempts, customer instructions and the next permitted step are prepared together.
FreezeMyDebt
50,000 re-engaged · 1,500 qualified · 300 closed · $450K
Review one enquiry or customer follow-up journey. Bring the contact rules, escalation conditions and record your team needs. Separate any covered collection activity before agreeing the workflow.
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Find the work you can automate
Company / Monthly customer conversations / Phone number.
Customer evidence across AIVI
These are the same approved receipts across the site. They do not establish results for every vertical.
Without AIVI, we would have needed 6 more salespeople.
AIVI took our conversion rate from 20% to 50%. Same spend.
50,000 re-engaged. 1,500 qualified. $450K.
Annual revenue unlocked
Your next step
Start with the follow-up, service or admin taking time from your team. We’ll identify the work to review and how it fits your current systems.