Call review
Every call is graded, with the record available for review.
AvailableProduct / xPulse
See what happened. Know what needs attention.
Every call gets graded and every agent gets coached, human or AI, on the same scorecard.
Find the work you can automateXPULSE / CONVERSATION REVIEW
ILLUSTRATIVE EXCERPTS
01Customer need identified
02Question answered in context
03Next step discussed
04Conversation ready to review
HUMAN AGENT
Customer need
Locate the customer need
Same review contextLocate the customer need
ILLUSTRATIONCapabilities
Conversation context
Inspect the conversation, the call review, and what was written back for your team.
AvailableRecording intake and test scope
Arrange a review before sharing recordings. Agree the handling and evaluation process first.
Confirm in reviewGrade calls on one scorecard.
Review human and AI conversations with the transcript and next step alongside the score.
Set the standard from your best calls.
Use your team’s scorecard to identify the conversations that need attention.
Turn review into coaching.
See what needs improvement and give the person responsible the conversation to work from.
Your next step
Get your AI readiness review.
Start with the follow-up, service or admin taking time from your team. We’ll identify the work to review and how it fits your current systems.