Trust & Security

You approve the work before an agent touches a customer.

Set what the agent can do and when a person takes over. Review the version that was approved and what happened in the conversation.

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TRUST / CONTROL THE BOUNDARY
01Allowed work
02Human approval
03Exception

Allowed work

Define the task boundary

Define the task boundary

ILLUSTRATION
01

What approval means

A named human approves the exact agent version. That version is checked on every run. A changed agent does not reach a customer.

02

What your team can inspect

The conversation, the call review, and what was written back for your team.

03

What to review with security

Request the current documentation for data handling, access, retention, deletion, subprocessors, and deployment requirements. Agree these requirements before sharing customer data.

04

Keep the distinction clear.

Agent approval is an operational control. It is not a claim of an independent security certification or a guarantee of legal compliance.

FOUNDRY / FINGERPRINTExample
Agent approval workflow
01 / APPROVED

A named human approves

The exact agent version is recorded.

02 / CHECKED

Fingerprint checked

Every run starts with the approved version.

Version matches

Customer work can run

Your next step

Get your AI readiness review.

Start with the follow-up, service or admin taking time from your team. We’ll identify the work to review and how it fits your current systems.

Find the work you can automate
You approve the work before an agent touches a customer. | AIVI