Follow-ups
Calls, texts, and email carry the conversation forward.
AvailableProduct / Custom sequences
Voice, SMS and email in order.
Follow-up, service, and admin belong in a workflow your team can follow.
Find the work you can automateSEQUENCES / THE NEXT TOUCH
Customer enquiry
↗︎VoiceSMSEmailNext action
NEXT ACTION
Start the first touch
The conversation and context travel with the customer.
Customer workflowStart the first touch
ILLUSTRATIONCapabilities
Routine work
Agents handle notes, follow-ups, scheduling, documents, and CRM updates.
AvailableYour CRM
AIVI runs the engagement and writes everything back.
AvailableWorkflow design
Agree the actions, permissions, and handoff points.
Confirm in reviewContinue when the first attempt goes unanswered.
Follow up by voice, text and email as part of the same customer workflow.
Approve the sequence before it runs.
Set the questions, actions and points where a person should take over.
Keep the follow-up history together.
Your team can see the conversation and the next step without reconstructing earlier attempts.
IGNITE / WORK ENGINEExample
≈4hours
returned per person per day.
Approved version checked on every run.
Your next step
Get your AI readiness review.
Start with the follow-up, service or admin taking time from your team. We’ll identify the work to review and how it fits your current systems.